A11 Cordless Vaccum Cleaner

Low suction power
  • Ensure the battery is fully charged.
  • Check if the dust container, filters, suction nozzle, floor brush, roller brush, and brush bearings are clogged or tangled with hair. Clean as needed.
  • Reassemble the extension tube and floor brush, ensuring all connections are secure.
  • Check if the sealing rings at the bottom of the dust container or extension tube connection are loose or deformed. Adjust or replace if necessary.
  • Reinstall the dust container assembly properly.
Short Runtime
  • l Check and clean dust container, filter, nozzle, roller brush, and roller bearings for blockages or hair.
  • l Clean or replace the filter.
  • l Fully charge the battery before use.
Battery Not Fully Charging
  • Clear any debris from the charging port.
  • Let the vacuum rest for 1 hour after use before charging.
  • Charge continuously for more than 5 hours until the battery shows 100%.
  • Use once charging is complete.
Cannot Power On
  • Check for dust or debris at the contact points between the battery pack and the main unit. Clean and reinstall the battery.
  • Inspect the charging port for obstructions. Clean and reconnect the charger.
  • Plug in the charger and allow the device to charge fully before turning it on.
  • Press the power button and use the “+” or “-” buttons to adjust the suction level.
Error Code E4
  • Ensure the battery is fully charged.
  • Check if the dust container, filters, suction nozzle, floor brush, roller brush, and brush bearings are clogged. Clean thoroughly.
  • Inspect the air inlets of the main unit and dust container for blockages.
  • Reassemble the vacuum properly.
Error Code E7
  • Ensure the battery is fully charged.
  • Check if the dust container, filters, suction nozzle, floor brush, roller brush, and brush bearings are clogged or tangled.
  • Inspect the air inlets of the main unit and dust container for any obstructions.
  • Check the battery and terminal contacts for dirt or debris, clean, and reinstall.
  • Reassemble the vacuum properly.
Error Code E3
  • Remove the roller brush and power on the vacuum. Check if the floor brush error light turns off.
  • If it turns off: the roller brush was jammed with debris or hair.
  • If it stays on: the roller brush bearing may be stuck, or the floor brush is faulty.
  • Clean the roller brush and its bearings thoroughly.
  • Reinstall the roller brush and check again. If the error persists, please contact customer service.